📜 Terms & Conditions – Kiran Super Market

Welcome to Kiran Super Market. These Terms & Conditions govern your access to, interaction with, and use of our store services, local delivery facilities, phone and WhatsApp ordering, and any information shared through our website or communication channels. By shopping with us, placing an order, or using our services in any form, you agree to comply with the terms outlined below.

Kiran Super Market is a locally operated neighbourhood supermarket built on trust, transparency, and long-term customer relationships. These terms are designed to clearly define the rights and responsibilities of both the customer and the store, ensuring a smooth and fair experience for everyone.

🏪 About Kiran Super Market

Kiran Super Market provides groceries, packaged food items, household essentials, cleaning products, personal care items, and other daily-use goods. Our services include in-store shopping and local delivery within designated areas. All services are subject to availability, operational capacity, and the policies described in this document.

🛒 Product Information & Availability

We make every effort to ensure that product descriptions, prices, and availability information are accurate and up to date. However, due to supply variations, demand, or human error, discrepancies may occasionally occur.

• Product availability is subject to stock at the time of order confirmation.
• Prices may change without prior notice.
• Brand or packaging variations may occur based on supplier availability.
• Images shown are for reference and may differ from actual products.

📞 Ordering Process

Orders can be placed through website, phone calls, WhatsApp, or direct visit to the store. Once an order is placed, our team will confirm product availability, pricing, and delivery details. An order is considered confirmed only after this verification.

Customers are responsible for providing accurate contact information, delivery address, and order details. Kiran Super Market is not responsible for delays or errors caused by incorrect or incomplete information provided by the customer.

🚚 Local Delivery Terms

Local delivery services are available within selected service areas and are subject to delivery schedules, order volume, and operational constraints. Delivery times are approximate and may vary based on local conditions.

• Same-day or next-day delivery may be offered based on availability.
• Delivery charges, if applicable, will be communicated in advance.
• Customers must be available to receive orders at the agreed time.
• Unsuccessful delivery attempts may result in rescheduling or additional charges.

💳 Payments & Billing

Payments may be accepted through cash, digital payment methods, or other modes supported by the store. Customers are expected to complete payment in full at the time of delivery or purchase, unless otherwise agreed.

Bills and receipts should be verified at the time of delivery or purchase. Any discrepancies must be reported immediately. Delayed claims may not be entertained.

🔄 Returns, Exchanges & Refunds

Returns and exchanges are subject to our Return & Exchange Policy. Due to hygiene and safety reasons, many grocery items are non-returnable. Eligible returns must be reported within the specified time window.

⚠️ Customer Responsibilities

• Ensure accurate order and address details.
• Verify items at the time of delivery.
• Use products as per manufacturer instructions.
• Communicate issues politely and within the allowed time.

🔒 Privacy & Data Usage

Customer information such as phone numbers and addresses is used only for order processing, delivery communication, and service improvement. We do not sell or share customer data with third parties except when required for delivery or legal compliance.

📌 Limitation of Liability

Kiran Super Market shall not be held liable for indirect, incidental, or consequential damages arising from the use of our services. Our liability, if any, is limited to the value of the order placed.

🔧 Changes to Terms & Conditions

Kiran Super Market reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services implies acceptance of the updated terms.

🤝 Governing Principles

These Terms & Conditions are governed by principles of fairness, transparency, and mutual respect. Our goal is not only to sell products but to maintain long-term relationships built on trust.