🔄 Return & Exchange Policy – Kiran Super Market

At Kiran Super Market, customer satisfaction is extremely important to us. We take great care in supplying quality groceries, daily essentials, and household items. However, in rare situations where a product does not meet expectations, we offer a fair and transparent Return & Exchange Policy to ensure your confidence while shopping with us.

Since most of our products are daily-use and essential items, returns and exchanges are handled carefully to maintain hygiene, safety, and quality standards. We request all customers to read the policy below to clearly understand how returns and exchanges are managed.

✅ Eligible Items for Return or Exchange

We accept returns or exchanges only under specific conditions. This policy is designed to protect both our customers and the quality of products we sell.

• Products delivered in damaged condition.
• Wrong item delivered compared to the confirmed order.
• Expired or near-expiry packaged items (reported immediately).
• Manufacturing defects in sealed products.

❌ Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or exchanged. We appreciate your understanding in this matter.

• Opened or used grocery and food items.
• Products without original packaging.
• Items damaged due to improper handling after delivery.
• Requests raised after the allowed return window.

⏰ Return & Exchange Time Window

Any return or exchange request must be reported within 24 hours of delivery. Early communication helps us resolve the issue faster and ensures product quality is maintained.

🔍 Verification & Approval Process

Once a return or exchange request is received, our team will verify the issue through order details and, if required, product images or physical inspection.

After verification, we will approve the return or exchange and inform you of the next steps. Our goal is to resolve genuine concerns fairly and promptly.

🔁 Exchange Method

Approved exchanges will be handled in the following ways:

• Replacement of the same item (subject to availability).
• Exchange with another product of equal value.
• Price difference adjustment, if applicable.

💰 Refund Policy

Refunds are considered only when replacement or exchange is not possible. Refunds may be provided as store credit or adjusted against future purchases, based on the situation and management decision.

📞 How to Raise a Return or Exchange Request

To request a return or exchange, please contact us via phone or WhatsApp within the allowed time window. Kindly keep your bill or order details ready to help us process your request efficiently.

🤝 Our Commitment to Fair Service

Kiran Super Market has built its reputation on honesty, transparency, and long-term customer relationships. Our Return & Exchange Policy reflects this commitment by balancing customer satisfaction with product safety.

We appreciate your cooperation and understanding. By following these guidelines, you help us serve you and the community better.